Private Investigation Firm Joins Forces With A Hospitality Consulting Agency Specializing In Stopping Bartender Theft, Poor Customer Service, and Cash Losses.
"This is not a mystery shopping company offering $35.00 secret shops", says Vic Pichette, President of Genesis Investigations, and USBS.


NORTH KINGSTOWN, RI, April 11, 2010 /24-7PressRelease/ -- This is a professional hospitality agency that combines our investigative skills in surveillance, undercover operations, and video employee training. Our goal is to provide our clients with state of the art services that are designed to Save Money and Make Money, Period"

Genesis Investigations have been providing Bartender Integrity Checks (surveillance) for over 20-years. Combining the two companies, make a lot of sense.

"There is a huge need for this type of service, says Pichette. It is important to offer our clients more than just a bartender integrity check. After 20-years of conducting these types of investigations, we have seen too many areas where companies are losing money. We have seen it all, from bartenders giving away free drinks, over-pouring drinks, drinking while working, under ringing drinks, allowing under aged drinking, not paying attention to paying customers, not practicing Dram Shop Laws. (Allowing people to get too drunk) and direct stealing. Combine this with poor customer service, poor door cover control, and not complying with company policies and you can see how the money flies out the door".

U.S. Bar Spotters offers different types of programs for different clients that are tailored to the customer's individual needs. A simple 2-hour Bartender Integrity Check is the cheapest program. On the other hand, their clients can take advantage of a Video Training Program where USBS utilizes video of the staff as a training tool.

Pichette says, "The rule of thumb is 25% of bartenders will steal form you all of the time, 50% will steal occasionally? That leaves customers with 25% of employees not involved in any type of theft or non -compliance issues. It's the nature of a business when you deal in cash. The trick is trying to keep up with all the different ways that employees know how to extract our client's money".

Pichette tell a story of a recent Bartender Integrity Check at a famous nightclub in RI. The owners suspecting that a female bartender may be stealing money. They set up a time to meet with the owners at the club to go over the operation and make a plan. They had two spotters spend 2-hours investigating a bar located on the first level of the club. The first hour was watching the bartender in question, and the second half was investigating the second bartender. During the first hour, they found very little wrong with the bartender in question. However, when they watched the second bartender, Pichette says she should have been the main target. In one hour, Pichette says she gave away approximately 70% of the drinks she made to friends, staff, and the band. She drank multiple shots, and paid little attention to paying customers. They also noted that the remaining staff was out of control and acting as if they owned the business. The next day, they investigated an upstairs bar. Pichette says the evaluation uncovered a loss of approximately $1500.00 in direct alcohol losses over 4 - hours of investigation. They also had multiple problems with staff, door staff, compliance issues and insurance issues that were losing them even more money.

"Bartenders can steal in so many ways, and many are capable of doing it right in front of the owner or manager. The goal is to keep employees honest with a consistent program of audits," says Pichette

U.S. Bar Spotters does not just walk away after the audit. They show the company how to fix the problems by offering policy writing, inventory control training, and employee training using a unique program called Employee Video Training that utilizes video as a training tool. There is nothing like this service anywhere. Pichette says, "If you have the best trained staff, they will make more money for themselves and more money for the company".

If you are in the restaurant, nightclub, or bar business, take a look at U.S. Bar Spotters at www.usbarspotters.com or call Vic Pichette at 401-225-4104.

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Press Release Contact Information:

vic pichette
Genesis Investigations & Securit
President
125 Georgia Ave
north kingstown, RI
USA 02852
Voice: 401-225-4104
Fax: 401-667-0631
Website: Visit Our Website